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GURTOUR > Frequently Asked Questions
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Frequently Asked Questions
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For further information, please contact with our CAD (Customer Assistance Department)
Your questions will be replied with in 24 hours. |
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How exactly does the Gurtour On-line Reservation System
work?
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| Gurtour gives Internet users the possibility to book hotels directly on-line.
These reservation requests arrive directly to our office and it is the Gurtour
reservation department that responds to the reservation request. Essentially,
the service provides an effective, secure and simple channel of communication
between Gurtour and the user. |
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What is the cost to use Gurtour to make a reservation
on-line?
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| There is absolutely no cost to use Gurtour to search for hotels, make
or modify bookings or to become a member. It is a free service for our users.
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I want a staff member at Gurtour to book a room for
me for these dates in this city. Can you do it?
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| The Gurtour site is designed specifically to allow internet users to browse
hotel pages, check availability and prices and make bookings themselves.
As we are a travel agency, whenever you need assistance, we also do
provide information for specific requests. |
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When I make a reservation request, how is it processed?
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| The reservation request is sent directly to our reservation depertment.
The department is then responsible for processing the request via the system
and sending the response back to the user. Your reservation is confirmed
when the property sends a response to us. To find out how to check the status
of your reservation request, please send us a question e-mail entitled 'I
can't remember whether my reservation request has been confirmed. How do
I check the status of my reservation request?' |
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How long will it take for my reservation request to
be answered to?
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| This depends on each individual property as they are responsible for the
confirmation of reservation requests. Gurtour does respond to the reservation
requests directly. However, properties are advised to answer our requests
within 48 hours at the latest. |
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How I will be contacted by the property?
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| You will be contacted via email, using the email address or telephone
supplied by Gurtour reservation department. |
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What is the cancellation policy for my reservation?
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| This depends on the individual property you have booked with. Gurtour
itself does not charge any penalties for reservations that are cancelled
or modified in any way. However, each property has its own cancellation
policy relating to reservations that are made with them. Teh conditions
will be placed at confirmation message sent to you - it is recommended that
the cancellation policy is read carefully to avoid any penalties. |
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Can I make specific requests regarding my reservation?
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| Yes. When sending your reservation request, there is a blank space where
you can add specific notes and/or requests at "Step 2" that
can be sent to the reservation department. |
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Are taxes included in the price of my reservation?
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| Yes, taxes are included in the total price of the reservation sent by
Gurtourl. |
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Is the total price sent to me by Gurtour when the reservation
is confirmed per person, per night or for the total stay?
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| The price that arrives when you make a search and that the property eventually
confirms when Gurtour sends a confirmation of the reservation request is
the total price per stay. |
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Is the breakfast included in the price?
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| Again, this varies from property to property and will be communicated
to you when Gurtour sends confirmation of the reservation. |
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| Are
announced hotel rates valid year around? |
| Hotel rates in our site, are subject to change during special event periods
like Fairs/Exhibitions, Symposiums, Congresses, Religious-Athletic and Artistic
events, Carnival, Easter Christmas and New Year are considered as special
events.During Special Events a minimum staycan be required by the
hotel |
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What do I need when wanting to search for a reservation
I have made via your system?
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| You do not need any login or password to access information about reservations
you have made or to make a booking. |
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I can't remember whether my reservation request has
been confirmed. How do I check the status of my reservation request?
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| You can check the status of any reservation request sent by
sending an e-mail to Gurtour reservtaion department.
You will be answered within 12 working hours.
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Does a double room have one double-size bed or two separate
single bads (twin room)?
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| Twin rooms contain two beds. Rooms with a double bed are available upon
request. Single rooms contain one bed. Twin or double room for single occupancy
is available upon request, by paying the corresponding difference. Triple
rooms are basically twin rooms with an extra bed, quad rooms contain two
double beds (French type). All rooms have private bathroom, except for very
few that have shower. |
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